Terms of Use

Terms of Use

Terms of Use

AutoFlow (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the “Service”).

If you do not agree with the terms of this Privacy Policy, please do not use our Service.

  1. Data Controller

For the purposes of the UK GDPR and EU GDPR, the data controller is:

AutoFlow
[email protected]

If you are based in the EU, we may appoint an EU representative. Details will be provided upon request.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Email address, phone number, billing details, and other identifiers you provide when creating an account, using our app or contacting us.

  • Usage Data: Information about how you access and use the Service, including log data, device information, browser type, IP address, and interactions with our platform.

  • Customer Content: Any data, files, or content you upload, process, or generate through the Service.

  • Cookies and Tracking: We may use cookies and similar tracking technologies to monitor activity and enhance your experience.

  1. Lawful Bases for Processing

We only process personal data where permitted under GDPR. This may include:

  • Contract: To provide and operate the Service you have requested.

  • Legal Obligation: To comply with applicable laws (e.g., tax, accounting).

  • Legitimate Interests: To improve our Service, ensure security, and communicate with you about relevant updates.

  • Consent: Where required (e.g., for certain marketing communications or optional cookies).

  1. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.

  • Process payments and manage subscriptions.

  • Respond to enquiries and provide support.

  • Improve, personalise, and secure the Service.

  • Send administrative messages and, with your consent, marketing communications.

  • Comply with legal and regulatory obligations.

  1. Sharing Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate the Service (e.g., cloud hosting, analytics, payment processors).

  • Legal Obligations: When required by law, regulation, or legal process.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We ensure all third parties protect your data in compliance with GDPR.

  1. Data Retention

We retain your information only for as long as necessary to provide the Service and comply with our legal obligations. You may request deletion of your personal information at any time by contacting us.

  1. Data Security

We implement reasonable technical, administrative, and organisational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights

Under the UK GDPR and EU GDPR, you have the following rights:

  • Access – Request a copy of the personal data we hold about you.

  • Rectification – Request correction of inaccurate or incomplete data.

  • Erasure – Request deletion of your personal data (“right to be forgotten”).

  • Restriction – Request limitation of how we process your data.

  • Data Portability – Request a copy of your data in a portable format.

  • Objection – Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent – Where processing is based on consent, withdraw consent at any time.

To exercise your rights, please contact us at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with:

  • The UK Information Commissioner’s Office (ICO), or

  • Your local EU supervisory authority.

  1. International Data Transfers

If you access the Service from outside the United Kingdom your information may be transferred to and processed in a country that may not have the same data protection laws as your jurisdiction.

  1. Children's Privacy

Our Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

  1. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our website and updating the effective date.

  1. Contact Us

For questions about this policy, please contact us at [email protected].